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CONDITIONS D’UTILISATION GÉNÉRALES DU SITE (Mises à jour le 1er septembre 2017)
Bienvenue sur le site Internet de Loro Piana (« Site »). Le Site est la propriété, et est géré par celle-ci de Loro Piana S.p.A. – Société soumise à la direction et la coordination de LVMH-Moët Hennessy Louis Vuitton S.E. (France) – à son avantage et de celui d’autres sociétés du Groupe Loro Piana – ayant son siège Corso Rolandi 10, 13017 Quarona (VC) – Italie, numéro de téléphone +390163201111, numéro de TVA 01611400027 (« Loro Piana », « nous », « notre »). Nous vous invitons à lire attentivement ces conditions d’utilisation du Site (« Conditions d’Utilisation ») avant de continuer à accéder ou à utiliser le Site. Les présentes Conditions d’Utilisation s’appliquent à tous les visiteurs ou utilisateurs du Site. En accédant au Site ou en l’utilisant vous confirmez accepter les présentes Conditions d’Utilisation et exprimez votre volonté d’être engagé/e par celles-ci. Si vous n’acceptez pas les Conditions d’Utilisation vous ne pouvez pas utiliser ce Site. Nous nous réservons le droit d’interrompre ou de suspendre votre accès ou votre utilisation du Site si (a) nous considérons raisonnablement que vous avez violé les Conditions d’Utilisation ou (b) nous considérons que cette mesure est nécessaire pour des raisons de sécuritéMODIFICATIONS DES CONDITIONS D’UTILISATION
Loro Piana se réserve le droit de modifier, réviser, ajouter ou éliminer une partie des Conditions d’Utilisation au moyen de la mise à jour du présent document, à n’importe quel moment et sans aucun préavis. Les modifications des Conditions d’Utilisation seront communiquées en publiant un avis sur le Site. Nous vous invitons donc à contrôler régulièrement les Conditions d’Utilisation. Si vous n’acceptez pas l’une de ces modifications vous devez cesser d’accéder ou d’utiliser ce Site ; l’utilisation du Site après la publication des modifications constitue l’acceptation des modifications de votre part.CONTENUS PROPRIÉTAIRES
Tous les droits et les intérêts sur le Site et sur n’importe quelle partie de son contenu, y compris par exemple le logiciel, le code HTML, d’autres codes informatiques contenus sur le Site, le texte, le graphisme, l’interface utilisateur, l’interface visuelle, les scripts, les ouvrages d’art, les photos, les images, les dessins, les matériels vidéo, audio, les textes et autres matériels qui y figurent en tant que partie du Site (collectivement « Contenus ») appartiennent à Loro Piana et/ou ses ayants-cause. Tous les Contenus sont protégés par les lois nationales de protection de la propriété intellectuelle, y compris par exemple les lois concernant le droit d’auteur, les brevets, les marques et d’autres lois et traités internationaux concernant les droits de propriété intellectuelle.MARQUES ENREGISTRÉES ET LOGOS
Toutes les marques, les noms commerciaux, les logos, les marques et les noms des produits présents sur le Site sont la propriété exclusive de Loro Piana ou des sociétés respectives (« Marques »). Les Conditions d’Utilisation ne confèrent aucun droit ou faculté d’utiliser les Marques et nous vous rappelons que toute utilisation des Marques est strictement interdite.NOS PRODUITS
Nous pouvons parfois, sans aucun préavis, modifier ou supprimer (de manière permanente ou temporaire) certains produits et services et/ou les caractéristiques relatives ou les spécifications qui sont visualisées ou mises à votre disposition par l’intermédiaire du Site ; nous pouvons en outre modifier les prix applicables à ces produits ou services sans préavis. Nos conditions de vente régissent en outre les circonstances dans lesquelles nous pouvons modifier et/ou retirer les produits que nous vendons par l’intermédaire du Site. Pour consulter notre politique sur ce thème dans sa version intégrale, nous vous invitons à lire la section Conditions de Vente sur le siteUTILISATION DU SITE
Vous avez l’autorisation d’utiliser le Site et les Contenus exclusivement pour un usage personnel et non commercial et toujours conformément aux Conditions d’Utilisation. Vous ne pouvez pas, et ne pouvez pas autoriser des tiers, ou assister des tiers pour (i) copier, reproduire, publier, transmettre, distribuer, charger, afficher publiquement, codifier, traduire, modifier le site ou les Contenus, créer des œuvres dérivées du Site ou des Contenus, vendre, concéder en licence ou autrement distribuer le Site ou les Contenus, par exemple au moyen de miroirs, frames ou liens renvoyant à d’autres ordinateurs, serveurs, sites ou (ii) accéder ou utiliser le site ou les Contenus pour toute finalité commerciale, y compris toute activité de publicité ou générant des revenus publicitaires sur votre site. Vous ne pouvez utiliser de mécanismes de deep-link, page-scrape, robot, spider ou toute autre processus automatique ou manuel ayant pour but d’accéder, acheter, copier ou monitorer le Site, les Contenus ou une partie de ceux-ci, destiné à reproduire de quelque manière que ce soit la structure ou l’aspect du Site ou des Contenus, ou dont la finalité est d’éluder un dispositif quelconque de protection de la copie, à entrer en possession ou essayer d’entrer en possession de n’importe quel matériel, document ou information au moyen de n’importe quel outil, mise à disposition dans un autre but sur le Site. Vous ne pouvez essayer d’accéder à une partie quelle qu’elle soit ou fonctionnalité du Site auquel il ne vous est pas permis d’accéder sans autorisation, à tout autre système ou réseau connectés sur le Site ou à n’importe quel serveur de Loro Piana avec une activité de hacking, minage de mot de passe ou tout autre moyen illicite. Vous ne pouvez jamais utiliser le mot de passe ou le Compte de tiers comme défini ci-après sans l’autorisation et le consentement explicites du titulaire. Vous ne pouvez mettre à l’épreuve, vérifier ou tester la vulnérabilité du Site ou de tout autre réseau connecté au Site, ni violer la sécurité ou les mesures d’authentification présentes sur le site. Vous ne pouvez effectuer d’acitivités de reverse look-up, traçage ou tentative de traçage de n’importe quelle information relative aux autres utilisateurs, visiteurs du Site ou tout autre client, vous ne pouvez exploiter le Site ou n’importe quel service ou information mis à disposition ou proposés par le Site ou par son intermédiaire ; vous ne pouvez utiliser le Site ou les Contenus pour toute finalité illicite ou non autorisée par les Conditions d’Utilisation et vous ne pouvez exhorter de tiers à n’importe quelle activité illicite ou violant les droits de Loro Piana ou de tiers. Vous ne pouvez réaliser aucune activité comportant un chargement, irraisonnable ou disproportionné, sur l’infrastructure du Site ou de tout système ou réseau lié au Site. Vous consentez à n’utiliser aucun dispositif, logiciel ou mécanisme ou pour interférer ou essayer d’interférer avec le fonctionnement correct du Site, avec n’importe quelle opération que le Site est en train d’effectuer ou avec l’utilisation du Site par n’importe quelle personne.INSCRIPTION ET COMPTE
Certains services ou fonctionnalités proposés sur le Site ou par l’intermédiaire de celui-ci, peuvent vous demander de vous inscrire et d’ouvrir un compte (« Compte »). Si vous voulez créer un Compte, vous devrez fournir une adresse e-mail et un mot de passe pour accéder à votre Compte. Vous avez la responsabilité de conserver la confidentialité des informations vous concernant pour l’accès et de contrôler l’accès à votre Compte. Vous serez responsables de toutes les activités mises en œuvre par l’intermédiaire de votre Compte (y compris par exemple tout achat de nos produits effectué par l’intermédiaire de votre Compte) à moins que vous ne nous informiez que votre Compte a été utilisé par des tiers sans votre consentement. Loro Piana ne peut être tenu pour responsable de n’importe quelle perte ou dommage provenant du non respect, de votre part, de ces obligations. Nous pouvons annuler votre Compte à n’importe quel moment et sans préavis si : (a) nous considérons raisonnablement que vous utilisez le Compte en violation des présentes Conditions d’Utilisation, (b) nous considérons raisonnablement qu’un tiers est en train d’utiliser votre Compte sans votre consentement, ou (c) nous avons besoin d’annuler ou de suspendre votre Compte à des fins de sécurité ou de maintenance.CHAT
Loro Piana fournit progressivement aux utilisateurs su Site le service de LiveChat! dans le but de proposer une assistance durant les étapes de vente, après-vente et assistance pendant la navigation sur le Site. Pour utiliser le service de LiveChat! il faut fournir son nom (ou en alternative, un pseudo) et son adresse e-mail. Le service de LiveChat! ne doit pas être utilisé, d’aucune manière que ce soit, à des fins frauduleuses, illégales, offensives ou susceptibles de provoquer des dommages ou des risques à Loro Piana, à ses activités, sa réputation, ses employés, d’autres utilisateurs ou à n’importe quel tiers. Loro Piana se réserve le droit de suspendre ou d’interrompre la fourniture du service de LiveChat! en cas d’usage impropre de celui-ci.FEEDBACK ET AUTRES COMMUNICATIONS
Tout feedback, commentaire, suggestion, idée et/ou autres informations (collectivement « Communications ») envoyés sur le Site, également par l’intermédaire du service LiveChat! (dans les limites où il sera disponible) seront considérés comme non confidentiels. Nous nous réservons le droit d’utiliser ces Communications sans limites, par exemple en les copiant, les reproduisant, les publiant, les divulgant, les distribuant, les affichant, les modifiant, les traduisant, les incorporant dans d’autres matériels et en les exploitant commercialement de n’importe quelle manière. Loro Piana aura le droit, non soumis à limitation, d’utiliser des idées, concepts, savoir-faire ou techniques contenus dans les Communications que vous nous envoyez avec n’importe quelle finalité, par exemple développer, produire et commercialiser des produits en utilisant ces informations. Loro Piana vous invite à ne pas envoyer d’informations que vous considérez comme confidentielles ou vous appartenant par l’intermédiaire du Site.ESPACE RÉSERVÉ A LA PRESSE
Un espace spécifiquement réservé la presse sera disponible sur le Site (« Espace Presse »). L’accès à l’Espace Presse ne sera autorisé qu’aux journaliste et aux utilisateurs autorisés (« Utilisateurs Autorisés ») et fera l’objet d’une inscription. Vous pouvez vous inscrire pour utiliser l’Espace Presse en cliquant sur le bouton « ESPACE PRESSE » sur la Page d’accueil du Site et vous serez dirigé vers le formulaire d’inscription. Vous devez remplir le formulaire et l’envoyer par l’intermédiaire du Site. Nous vérifierons les informations fournies et nous déciderons, à notre entière discrétion, si vous donner une habilitation ou non pour l’accès à l’Espace Presse. Si l’autorisation d’accéder à l’Espace Presse vous a été donnée vous recevrez un e-mail à l’adresse de poste électronique indiquée dans le formulaire d’inscription contenant le login et le mot de passe temporaire, avec une URL à utiliser pour accéder à l’Espace Presse. Lors de votre premier accès à l’Espace Presse vous devez terminer votre iscription en ajoutant plusieurs informations personnelles et il vous sera demandé de modifier le mot de passe temporaire. S’il vous a été permis d’accéder à l’Espace Presse vous pourrez y accéder et télécharger le matériel qui y est publié et, dans la mesure autorisée par la loi, nous pourrons vérifier les matériels et les informations qui vous intéressent. Nous pouvons annuler votre Compte à n’importe quel moment et sans préavis si : (a) nous considérons raisonnablement que vous utilisez votre Compte en violation des Conditions d’Utilisation, (b) nous considérons raisonnablement qu’un tiers utilise votre Compte sans votre autorisation, ou (c) nous avons besoin d’annuler ou de suspendre votre Compte à des fins de sécurité ou de maintenance.POLITIQUE DE CONFIDENTIALITÉ
Quand vous achetez des produits sur le Site ou utilisez le Site d’une autre manière, y compris l’Espace Presse dont il est question ci-dessus, nous pourrons vous demander de nous fournir vos données personnelles. Les données personnelles que vous fournissez à Loro Piana par l’intermédiaire du Site sont soumis à notre Politique de Confidentialité. Pour consulter notre politique de confidentialité dans sa version intégrale nous vous invitons à lire la section Politique de Confidentialité sur le site www.loropiana.com. En utilisant le Site vous reconnaissez et acceptez que les communications par Internet ne sont jamais totalement confidentielles et sûres et vous comprenez que tout message ou information que vous envoyez sur le Site pourrait être lu ou intercepté par des tiers, aussi en présence d’un avertissement explicite informant qu’une transmission particulière est cryptée (par exemple une transmission d’informations relatives à la carte de crédit).LIENS VERS DES SITES OU DES CONTENUS DE TIERS
Le Site peut comporter des contenus créés par des tiers, des informations provenant de sources publiques et/ou des connexions à des sites extérieurs ou des pages Web gérées par des tiers (« Contenus et Sites de Tiers »). Loro Piana ne contrôle et ne monitore pas les Contenus et Sites de Tiers et n’est pas responsable de la précision, la sécurité ou la fiabilité des Contenus et des Sites de Tiers. L’accès à n’importe quel Contenu et Site de Tiers est effectué à vos risques et périls et Loro Piana décline toute responsabilité envers vous, concernant toute perte ou dommage qui pourrait se produire (y compris par exemple toute perte ou dommage à vos outils informatiques, au matériel ou au logiciel de votre ordinateur) suite à l’accès ou lié à celui-ci, à l’utilisation, au fait que vous vous fiiez à n’importe quel Contenu et Site de Tiers ou qui serait provoqué ou lié à un achat de produits ou services mis à disposition sur les Contenus et les Sites de Tiers par l’intermédiaire de ceux-ci.EXCLUSION DE RESPONSABILITÉ
Vous utilisez le Site à vos risques et périls et vous êtes seuls responsables de votre utilisation du Site et des Contenus et des Sites de Tiers. Loro Piana prend toutes les mesures nécessaires pour essayer de garantir que le Site et les Contenus ne contiennent ni virus ni défauts mais ne peut garantir que vos outils informatiques, le matériel ou le logiciel de votre ordinateur, les données mémorisées ou créées par votre outil informatique, par le matériel ou le logiciel de votre ordinateur (collectivement « Outils ») ne seront pas endommagés, ne seront pas perdus ou d’une autre manière influencés négativement si vous accédez ou utilisez le Site ou les Contenus. En outre, Loro Piana ne garantit pas que le Site ou les Contenus, les services, les fonctionnalités du Site seront dénués d’interruptions, que tous les défauts seront corrigés ou que votre utilisation du Site produira des résultats spécifiques. Le Site et les Contenus sont fournis « EN L’ÉTAT DANS LEQUEL ILS SE TROUVENT » et « DANS LA MESURE OU ILS SONT DISPONIBLES ». Dans la mesure maximale autorisée par la loi, Loro Piana ne fournit aucune garantie, implicite ou explicite, y compris toute garantie de précision, caractère complet, non violation de droits de tiers, commercialisation ou adéquation à un objectif particulier. Loro Piana exclut toute responsabilité pour les actes, omissions et comportements de tiers concernant votre utilisation du Site, y compris à simple titre d’exemple, toute responsabilité pour tout type de contenu, information, déclaration de tiers mis à disposition sur le Site ou par l’intermédiaire de celui-ci, conformément aux réglementations pénales ou civiles concernant la diffamation, la violation de propriété intellectuelle, confidentialité, obscénité ou de toute autre réglementation.LIMITATION DE RESPONSABILITÉ
Dans la mesure maximale de ce qui est prévu par la loi, Loro Piana ne peut en aucun cas être tenue pour responsable envers vous ou envers quiconque pour tout dommage provenant de l’utilisation du Site et/ou des Contenus ou de toute information présente sur le Site ou des produits vendus par l’intermédiaire de celui-ci, y compris par exemple les cas de responsabilité pour (a) toute perte ou tout endommagement de données, (b) perte ou endommagement de votre outil informatique, (c) perte ou endommagement n’étant pas prévisible de votre part ou de la nôtre ou que vous ne nous avez pas communiqué, susceptible de se produire en cas de notre violation des Conditions d’Utilisation ou de nos obligations légales de diligence envers vous, ou (d) toute perte ou tout endommagement subi par vous suite à l’absence d’adoption de votre part de précautions raisonnables contre de telles pertes ou tels endommagements, par exemple avec l’installation d’un anti-virus adéquat. Aucune disposition des Conditions d’Utilisation n’exclut ou limite notre responsabiltié envers vous en cas de dol ou de faute grave ou pour toute autre responsabilité qui, aux sens de la loi, ne peut être exclue ou limitée.DISPOSITIONS GÉNÉRALES
Les Conditions d’Utilisation sont régies par le droit italien, sans tenir compte des réglementations de droit international privé. Le Tribunal de Milan (Italie) sera seul compétent pour tous les litiges pouvant survenir suite à l’utilisation du Site et/ou concernant les Conditions d’Utilisation, restant entendus tous les droits attribués par la loi à Loro Piana d’intenter une procédure légale dans le lieu de résidence ou de domicile habituel des utilisateurs. Le service d’hébergement du Site est fourni par BT-INET.Terms and Conditions Hong Kong S.A.R. \(Updated on March 2022\)
These terms of sale \(“Terms of Sale”\) set out the terms and conditions that will apply to your purchase of Products through the Website that are shipped to Hong Kong S.A.R.
Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.
Your use of the Website is subject to our “Website Terms of Use” that you can consult in the Section “Legal”— “Terms of Use of our Website”.
The purchase of Products on the Website is reserved solely for Consumers.
Capitalized terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document, unless otherwise defined elsewhere herein.
These Terms of Sale along with your Order, and our Order Confirmation constitute the Contract between us and you for the supply of Products. You acknowledge that you have not relied on any statement, promise, or representation or assurance or warranty that is not set out in the Contract. No other terms and conditions shall apply. The Contract can't be modified unless we agree to vary it in writing or by email.
Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation.
Please make sure you have read and understood these Terms of Sale before placing your Order. If you do not agree to the changes made to these Terms of Sale, you must not place an Order for Products through the Website.
A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.
1. DEFINITIONS
In these Terms of Sale:
“Consumer” means any natural person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity and not in the course of a business.
“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale.
“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products.
“Excluded Products” means Products that can’t be returned that include: 1\) Personalized Products; 2\) sealed Products that are not suitable for return for health protection and hygiene reasons \(underwear, swimsuits, socks, lingerie, sleep masks, face masks, candles, etc.\) and that have not been unsealed after delivery or if the hygiene label is no longer in place.
“Gift” means any Product that is purchased through the Website for delivery to a different recipient.
“Loro Piana Store” means any Loro Piana store listed as available for returns on our Website, including online shopping facility.
“Intellectual Property Rights” means patents of any type, database rights, copyright, design rights, trademarks and other similar rights together with the right to apply for protection for any such rights, notwithstanding whether they have been registered or not and including any pending registration.
“Loro Piana”, “we” “us”, or “our” means Loro Piana \(H.K.\) Ltd, with registered office in Suite 3706-10, 37/F Dorset House, Taikoo Place, Quarry Bay, Hong Kong e-mail address: customerservice.hk@loropiana.com, tel +852. 56300818 and “you” or “your” means you, our valued customer.
“Order” means an order for Products.
“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana.
“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products.
“Personalized Products” means the Products for which Loro Piana offers a service of personalization.
“Products” means the products that we sell on the Website from time to time.
“Ready-to-Wear Products” means ready-made garments, sold in finished condition and in standardized sizes
“Return Authorization Number” means the number you will receive to exchange or return Products.
“Special Terms” means the special terms of sale for Personalized Products.
“Terms of Sale” means these terms and conditions of sale.
“Website” means our website located at http://www.loropiana.com
2. DISCLAIMERS; LIMITATION OF LIABILITY
LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS WEBSITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS WEBSITE.
LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE WEBSITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.
THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT \(INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE\), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.
LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS WEBSITE.
NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.
LORO PIANA WILL NOT BE LIABLE TO YOU IF WE ARE PREVENTED OR DELAYED FROM COMPLYING WITH OUR OBLIGATIONS TO YOU UNDER THESE TERMS OF SALE BY ANYTHING YOU DO OR FAIL TO DO OR DUE TO ACTS OR EVENTS THAT ARE BEYOND OUR CONTROL.
3. ORDER AND ACCEPTANCE
To place an Order, you must be 18 years of age or over and by placing an order you affirm that you are at least 18 years of age.
You will have to select the Products on the Website, select color and size and add them to your shopping bag.
If you wish to proceed with the purchase, click on the “PROCEED TO CHECKOUT” button. In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.
You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account.
Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout, you will click on the “SUBMIT ODER AND PAY” button.
Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:
- you provided us with \(i\) incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; \(ii\) insufficient or incorrect shipping address — in this regard, please note we do not ship Products to P.O. boxes; or \(iii\) fraudulent information;
- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website
- the Products that you have ordered are no longer available
- the amount of the proposed transaction is excessively high, based on our case -by-case evaluation, and subject to our discretion; or
- if we ask for proof that you are not under the age of 18, you do not provide valid official ID to show otherwise.
If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order.
If you place an Order by telephone, you will have to register on the Website during the call and provide us with an e-mail address.
After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.
If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +852. 56300818 or by WhatsApp at \(852\) 6797 3675 or by e-mail at customerservice.hk@loropiana.com or live chat before you try to place another Order for the same Products.
Please note that the Order Processing Receipt does not constitute any acceptance of your Order.
Our acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation to inform you that your Order has been shipped.
Together with the Order Confirmation, you will also receive an e -invoice for your Order.
You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.
If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.
4. PRODUCT AVAILABILITY
We will make all reasonable efforts to ensure that the prices and other information about Products displayed on the Website are accurate and up-to-date.
However, the inclusion of any Products on our Website does not imply, warrant or guarantee that the Products will be available if you wish to place an Order to purchase them.
We will have the right, at any time and without previous notice, to make changes to the information about Products displayed on the Website, including without limitation information about prices, description or the availability of Products.
Changes will not however affect the price, availability or description of any Products for which you received the Order Confirmation.
5. GIFTS
You may purchase Products as a Gift and have it sent to a different recipient.
By making a Gift purchase, you represent that you have permission to provide to us information belonging to the Gift recipient. Please note that you will be liable for providing the recipient's personal data in compliance with any applicable privacy law. We invite you to consult our privacy policy on the Website before providing us with a third party's personal data.
We retain the right to reject your order for any reason if we believe that you may not have proper authorization to provide us with third party information, including, but not limited to, recipient name\(s\) or address\(es\).
We will deliver the Gift to your recipient in reliance upon your representations.
You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.
6. PRICES AND PAYMENTS
The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase of the Products.
We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product you order after we send you the Order Confirmation. Please be aware that prices of any Products shown on the Website may be changed or adjusted to reflect local market pricing and applicable duties.
Prices are inclusive of VAT unless stated otherwise.
The prices displayed on the Website do not include delivery charge.
Any other taxes and duties – if applicable - are not included and are calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e - invoice.
Shipping costs may also apply to your Order and will be indicated in the Order check-out page.
You may pay by credit card, Alipay or pay by link, as listed on our check-out page.
Payment must be made in the currency as indicated in your Order before you submit it.
Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.
Payment by credit card.
You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorized by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorized the use of your card for payment of the Products ordered. If we do not receive such authorization, we will notify you. We reserve the right to verify the identity of the credit card holder by requesting for appropriate documentation.
After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control \(eg: delays by your credit card issuer in removing the “hold” from your credit card\).
Alipay Payment
Should you choose Alipay as payment method, you will be redirected to the Alipay website where the payment will be carried out following the procedure envisaged and regulated by Alipay and the contract terms and conditions as agreed between you and Alipay. You will then be returned to the Website once the payment is completed.
The data entered on the Alipay website will be handled directly by Alipay and will not be sent to or shared with Loro Piana. Loro Piana therefore has no knowledge of and cannot record in any way the details of the credit card connected to your Alipay account or any other payment instrument connected to said account.
In the event of payment via Alipay, the total amount due will be debited by Alipay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to your Alipay account or to the same credit/debit card that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Alipay and the banking system. Once the credit order in favor of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases, you must contact Alipay directly.
We take all reasonable care to make the Website secure and to prevent frauds.
All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries.
If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.hk@loropiana.com or by phone at +852. 56300818. or by WhatsApp at \(852\) 6797 3675, or live chat.
7. DELIVERY AND ORDER TRACKING
We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier, we will send you the Order Confirmation.
Delivery will be made by courier during normal business hours.
Please be advised that shipping costs may apply to your Order and that our courier cannot deliver and release packages without receiving a signature and/or payment of applicable customs duties.
We will make reasonable efforts to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any such delay in delivery.
You can track the progress of your Order by entering the tracking number provided in your Order Confirmation.
Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of \(i\) the date and \(if available\) time of delivery of such products, or \(ii\) the date and \(if available\) time at which we receive payment in full for such products.
As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter.
Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or the merchandise is damaged at time of delivery, please reject the package and note in the acknowledgement / proof\(s\) of delivery the damage.
By signing the acknowledgement / proof\(s\) of delivery, you acknowledge that the merchandise and the amount paid is correct.
You hereby waive your rights to any refund or reimbursement if you fail to comply with these provisions.
8. RESALE / RESHIPPING OF OUR MERCHANDISE
The resale, rental or transfer for commercial or professional reasons of Products purchased on the Website is strictly forbidden.
We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Products.
9. HOW DO I RETURN/EXCHANGE A PRODUCT?
The following policy applies only to Products purchased on our Website.
We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.
Please see the specific applicable conditions below:
A. To Return or Exchange a Product Online Using Loro Piana's Free Pick Up Service:
i. Products Purchased By You:
You may return or exchange the color or size of any online purchase made by you, within 30 days after the Products are received.
Please note we only accept exchanges for changing the color or size of the same Product already purchased. If you would like a different Product, please return your purchase and place a new order.
Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:
1. Please login to your Account \(or click on the following link https://us.loropiana.com/en/FAQs?section=faq-returns if not registered\). Under “Order History”, you can select the detail page for the relevant Order and indicate the Products which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number. Print this number directly from the Website \(alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment\).
2. Place all Products for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number \(printed or handwritten as per the above\).
3. Attach the ESHOP URGENT sticker and the DHL return label that you received with the original shipment to the outside of the box.
In case you want to specify a different pickup address, you can do it while entering the return request \(step 1. In the instructions above\) and print a new return label. Call DHL directly or visit their website to schedule a free pick up. You will be asked to provide the Loro Piana client code which will appear automatically on your air way bill, and the best time for a pick up.
Return shipments using DHL will be provided to you free of charge.
The right of return is excluded if the Products belong to one of the following categories of Excluded Products: 1\) Personalized Products; 2\) sealed Products that are not suitable for return for health protection and hygiene reasons \(underwear, swimsuits, socks, lingerie, sleep masks, face masks, candles, etc.\) and that have not been unsealed after delivery or if the hygiene label is no longer in place.
IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES \(EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING\). HOWEVER, WE CANNOT REFUND YOU ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
ii. Products You Received As a Gift:
You may return or exchange any Products received as a Gift for any reason within 30 days after the Product is received. Please note we only accept exchanges for changing the color or size of the same Product already purchased. If you return a Gift, only the original purchaser will be entitled to receive a refund. Each Gift Product received may be exchanged for one time only.
The right of return is excluded if the Gifts belong to one of the following categories of Excluded Products: 1\) Personalized Products; 2\) sealed Products that are not suitable for return for health protection and hygiene reasons \(underwear, swimsuits, socks, lingerie, sleep masks, face masks, candles, etc.\) and that have not been unsealed after delivery or if the hygiene label is no longer in place.
For a gift exchange, please contact our customer service either by email customerservice.hk@loropiana.com or by phone +852. 56300818 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.
IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES \(EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING\). WE CANNOT REFUND ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.
IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs, and customs dues \(as the case may be\) to the credit card, PayPal account or the bank account used for the original purchase. We will credit the refund to the credit card, PayPal account or the bank account that you used to pay for the Products within approximately thirty \(30\) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us \(e.g.: malfunctions of the credit card system\).
In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.
B. Return of damaged or faulty Products
You have the right to return items for quality problems within the limits set forth by these Terms of Sale.
To benefit from the guarantee, you must be able to show when the Products were purchased by keeping the Delivery Receipt that you received in the original shipment.
This policy applies both to online Products purchased by you and online Products you received as a Gift.
For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for Products you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.hk@loropiana.com or +852. 56300818.
At the time of delivery, you are required to check the Products in order to ascertain that they conform with the Products ordered and that they do not show any defects.
Please note that when the Products are returned for quality problems, we will examine them. If the Products have quality problems, we will repair them \(if possible\) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:
- for Products purchased by you on our Website, we will refund the price paid for the Products \(along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing\) to the credit card, Alipay used for the original purchase in accordance with the applicable regulations, Any such refund made to you shall be reduced to take account of the use that you have had of the Products since its delivery.
- for Products you received as a Gift, the refund can only be issued to the purchaser therefore you will be contacted by the Customer Service to obtain all the necessary information in connection thereto.
The warranty for lack of conformity will be applicable only if the Products have been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the Products. Therefore, if we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you
10. ALTERATIONS
The alteration service offers size fitting to customers.
For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.
Any adjustment of the original product design is not considered an alteration \(e.g. shortening of sleeves to a three-quarter length or modifying a neckline\).
In the same way, product personalization and repair are not considered an alteration.
You can bring any Ready-to-Wear Products you have purchased online to any one of Loro Piana directly operated stores located in the country where the Products were shipped for basic alterations.
Alterations are provided free of charge within six \(6\) months after the Products are purchased. Please bring a copy of the Delivery Receipt, as well as the Products to be altered.
The timing of alterations depends on the services requested, the number of Products to be altered, and the availability of the staff at each store.
Please contact the customer service to get the list of the Loro Piana directly operated stores located in the country where the Products were shipped.
11. CUSTOMER SERVICE
We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products.
Our customer service is available in English and Chinese language, Monday through Friday between the hours of 10 AM and 7 PM with the exception of holidays.
If you need any information, we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:
Email: customerservice.hk@loropiana.com
Phone \(Monday through Friday between the hours of 10 AM and 7 PM with the exception of holidays\): +852. 56300818.
WhatsApp \(Monday through Friday between the hours of 10 AM and 7 PM with the exception of holidays\): at \(852\) 6797 3675
Live Chat is available Monday through Friday between the hours of 10 AM and 7 PM with the exception of holidays\)
12. PERSONAL INFORMATION
When you place an Order through our Website, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our privacy policy on the Website.
By providing us with personal information, you consent to our use of such personal information for purposes of processing Orders, collecting payment, and any requests from the recipient with respect to such Order\(s\).
13. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS
These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalized Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.
No returns or exchanges are accepted for Personalized Products, unless the Personalized Products are damaged or faulty, according to article 9, letter B. However, you may cancel your order within three \(3\) days after you have placed your order on the Website. In such case, we will refund your purchase in full.
Furthermore, Personalized Product can be returned in case they do not correspond to the products included in the order form duly signed, within 10 days from the delivery by providing the evidence of the purchase \(i.e. receipt or invoice\) and the order form duly signed.
Personalized Products may be delivered in a time slot indicated on our Website. Delivery terms are merely indicative and may vary according to the personalization requested.
Personalized Products are shipped separately from other Products' orders
After you have placed your order, your credit card or your Alipay account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently find that we cannot supply the Personalized Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready, we will send you an email through which we inform you that your Order has been shipped together with the tracking number.
The payment methods accepted for Personalized Products service are credit card and Alipay.
14. INTELLECTUAL PROPERTY
The Website and its contents are protected by Intellectual Property Rights.
You acknowledge and agree that all copyright, trademarks and all other Intellectual Property Rights and other similar rights shall remain at all times vested in us or in our licensors. You are not allowed to use any such Intellectual Property Rights as owned by us or our licensors without our express agreement.
15. GENERAL TERMS
These Terms of Sale and any document/terms expressly referred to herein represent the entire agreement between you and us with respect to the subject matter hereof and supersede all prior agreements and understandings, oral or written, with respect to the subject matter hereof.
If any provision of these Terms of Sale shall be deemed invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
At any time during the term of the Contract, we reserve the right to assign, transfer, charge, pledge or otherwise dispose of the Contract to third parties any claim\(s\) for payment which have arisen in connection with the Contract. You may not assign, transfer, charge, pledge or otherwise dispose of the Contract, or any of your rights and obligations arising under the Contract without our express agreement.
No party other than you or us has any right to enforce any term of these Terms of Sale.
If either you or we do not enforce or delay enforcing any of our rights under these Terms of Sale, this will not stop us from doing so at a later date.
16. LAW AND JURISDICTION
These Terms of Sale are governed by the laws of Hong Kong, S. A. R. of the People’s Republic of China and shall be construed accordingly.
Any dispute will be submitted to the exclusive jurisdiction of the courts of Hong Kong S.A.R.
CONDITIONS GÉNÉRALES POUR LES MAGASINS RELATIVES AUX MODIFICATIONS, AUX RETOURS ET AUX RÉCLAMATIONS DE QUALITÉ
La politique suivante s’applique uniquement aux Produits achetés dans les magasins gérés directement par Loro Piana*.
Veuillez consulter les conditions spécifiques applicables ci-dessous :
POLITIQUE DE RETOUR DANS LES MAGASINS À GESTION DIRECTE
Il est possible de retourner tout produit acheté par le client ou reçu en cadeau dans n’importe quel magasin Loro Piana de son choix \(localisateur de magasin\) dans le pays où le produit a été acheté. Chaque article ne peut être retourné qu’une seule fois, dans les 30 jours suivant la date d’achat.
Le retour des Produits dans nos magasins est gratuit et peut être effectué en suivant les 2 simples étapes suivantes :
1. Retourner les produits en parfait état, neufs, inutilisés, avec fiches et étiquettes, dans leur emballage original, accompagnés du reçu d’achat original, chez un magasin Loro Piana.
2. Un responsable du magasin vérifiera les produits pour s’assurer qu’ils sont en parfait état, neufs, inutilisés et complets avec fiches et étiquettes. Si les produits sont conformes aux normes indiquées dans ces Conditions Générales, le retour sera accepté. Le responsable du magasin expliquera au client les différentes options à choisir pour changer les produits.
Dans les cas où les Produits sembleraient avoir été portés ou utilisés, manqueraient de fiches ou d’étiquettes, ne respecteraient pas nos Conditions Générales ou s’il y a des raisons pour croire que les Produits sont contrefaits, le retour ne pourra pas être accepté.
POLITIQUE DE RÉCLAMATION DE QUALITÉ
Le client a le droit de retourner les Produits en cas de problèmes de qualité dans les limites fixées par la loi et par ces Conditions Générales, sur présentation du Reçu d’achat original. Cette politique s’applique aux articles achetés et à ceux reçus en cadeau.
Loro Piana offre une garantie de 2 ans sur tous les produits défectueux/endommagés.
En cas de retour des produits pour des problèmes de qualité, nous les examinerons et fournirons une évaluation au client.
Dans le cas où les Produits retournés par le client ne seraient pas défectueux/endommagés et ne présenteraient pas de problèmes de qualité, ou seraient endommagés à cause d’une mauvaise utilisation, ou auraient été retournés après la date limite mentionnée ci-dessus, le client ne sera pas autorisé à retourner le produit.
POLITIQUE DE MODIFICATION DU PRODUIT
A. Définition de modification
Le service de modification vise à modifier les mesures du produit sur la base des exigences des clients, par exemple raccourcir l’ourlet d’un pantalon, rétrécir la taille ou raccourcir les manches d’une veste.
Toute altération du design original du produit n’est pas considérée comme une Modification \(par exemple, raccourcissement des manches à une longueur de trois quarts ou modification d’un décolleté\).
De même, la personnalisation et la réparation des produits ne sont pas considérées comme des Modifications.
B. Demander une modification
Il est possible d’apporter tout article acheté dans l’un des magasins gérés directement par Loro Piana pour demander des modifications de base. Les modifications sont effectuées gratuitement dans un délai de six \(6\) mois à compter de l’achat des produits, sur présentation d’une copie du reçu accompagnée de l’article à modifier. Le délai des modifications dépend des services demandés, du nombre d’articles à modifier et de la disponibilité du personnel de chaque magasin.
*Pour les articles achetés dans les grands magasins ou corners, voir les Conditions Générales mentionnées sur le reçu original.
LORO PIANA
TERMS AND CONDITIONS OF USE OF VALUE BASED GIFT CARDS
Dear Purchaser, Dear User,
The following terms and conditions (hereinafter, the “Terms”) govern the purchase and the use of the Loro Piana value based gift card purchased from the official Loro Piana e-shop www.loropiana.com (hereinafter, the “Loro Piana e-shop”) or in the Loro Piana store(s) located in Italy, Austria, France, Germany and Spain - with the express exclusion of the points of sale located within duty-free areas - whose list is provided in these Terms below (hereinafter, the “Loro Piana Gift Card(s)” and the store(s) are defined as the “Loro Piana Store(s)”), and apply to the purchaser and any user of the Loro Piana Gift Card (respectively, referred to as the “Purchaser” and the “User” or, collectively, “you”).
Your Loro Piana Gift Card is issued by:
- Loro Piana S.p.A., with registered office in C.so Rolandi 10, 13017 Quarona (VC), Italy, VAT no. IT 01611400027, telephone number +39 02 7780 2800 (calls are subject to ordinary charges for a call to an Italian landline number), email address customerservice.eu@loropiana.com, with regard to the Loro Piana Gift Cards purchased in the Loro Piana e-shop or in the Loro Piana Store(s) located in Italy; or
- Loro Piana GesmbH, with registered office in Kohlmarkt 16, 1014 Wien, Austria, VAT no. ATU 52740805, telephone number +39 02 7780 2800 (calls are subject to ordinary charges for a call to an Italian landline number), email address customerservice.eu@loropiana.com, with regard to the Loro Piana Gift Cards purchased in the Loro Piana Store(s) located in Austria; or
- Loro Piana France S.A.S., with registered office in 12 Rue du Faubourg St. Honoré, 75008 Paris, France, VAT no. FR 03439907122, telephone number +39 02 7780 2800 (calls are subject to ordinary charges for a call to an Italian landline number), email address customerservice.eu@loropiana.com, with regard to the Loro Piana Gift Cards purchased in the Loro Piana Store(s) located in France; or
- Loro Piana GmbH, with registered office in Maximilianstrae 21, 80539 München, Germany, VAT no. DE 813218704, telephone number +39 02 7780 2800 (calls are subject to ordinary charges for a call to an Italian landline number), email address customerservice.eu@loropiana.com, with regard to the Loro Piana Gift Cards purchased in the Loro Piana Store(s) located in Germany; or
- Loro Piana España, S.L.U., with registered office in Calle José Ortega y Gasset 16, 28006 Madrid, Spain, VAT no. ESB84982909, telephone number +39 02 7780 2800 (calls are subject to ordinary charges for a call to an Italian landline number), email address customerservice.eu@loropiana.com, with regard to the Loro Piana Gift Cards purchased in the Loro Piana Store(s) located in Spain,
WHERE CAN I BUY A LORO PIANA GIFT CARD?
Loro Piana Gift Cards are available for purchase exclusively at the official Loro Piana e-shop and Loro Piana Stores.As at September 2021, the Loro Piana Stores where you can purchase Loro Piana Gift Cards are the stores listed in Attachment A to these Terms
For updated information on the Loro Piana Stores, please contact one of the Loro Piana Stores or check on https://it.loropiana.com/en/gift-card-stores-eur.
When purchased in a Loro Piana Store, the Loro Piana Gift Card will be immediately activated (in other words, can be used) at the Loro Piana Store where the Loro Piana Gift Card is purchased, upon payment of the relevant value and no service fees will be charged at the time of purchase.
When purchased on the Loro Piana e-shop:
- Should the Purchaser opt for a virtual Loro Piana Gift card, the Loro Piana Gift Card will be immediately activated;
- Should the Purchaser opt for a physical Loro Piana Gift card, the activation takes an average of 3 days after the purchase confirmation. It is further clarified that the physical Loro Piana Gift Card purchased on the Loro Piana e-shop can be shipped only to addresses located within the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco (Principality of), Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.
If you purchase a physical Loro Piana Gift Card at the Loro Piana e-shop, any delivery charges will be communicated to you before you make a purchase. Alternatively, you can purchase a virtual Loro Piana Gift Card at the Loro Piana e-shop and no delivery charges apply.
It is necessary to retain a copy of the serial number and Code of the Loro Piana Gift Card which are provided at the time of the purchase - and which are also printed on the back of the physical Loro Piana Gift Card or are displayed in the virtual Loro Piana Gift Card - since you may be requested to provide them when you redeem the Loro Piana Gift Card or in case of loss, theft or damage of the Loro Piana Gift Card.
WHERE AND HOW CAN I USE A LORO PIANA GIFT CARD?
Loro Piana Gift Cards can be used to purchase Loro Piana products only in a Loro Piana Store or the Loro Piana e-shop (hereinafter, such a Loro Piana Store is defined as the “Loro Piana Eligible Store”). This means that you cannot use the Loro Piana Gift Card in Department Stores, Outlets or in Loro Piana stores which are not the Loro Piana Stores or any Loro Piana e-commerce site which is not the Loro Piana e-shop. The Loro Piana Gift Card cannot be redeemed in third-party managed Loro Piana stores (such as stores operated under a franchise).Subject to the restrictions referred to in these Terms, the Loro Piana Gift Cards can be redeemed for the purchase at the Loro Piana Eligible Store of products offered by Loro Piana up to the value of the amount loaded on the Loro Piana Gift Card as indicated in the relevant sales receipt at the time of its purchase, provided that it is used in accordance with these Terms and in compliance with all applicable laws (in particular but not limited to, anti-money laundering laws) and the Loro Piana policies relating to the purchase of goods as are communicated to you at the time of redemption.
The Loro Piana Gift Cards can be redeemed totally or partially and, in this case, the remaining amount can be used for subsequent purchases in the Loro Piana Eligible Store. Purchase values will be deducted from the Loro Piana Gift Card balance until the value reaches zero. If the total value of products purchased at the Loro Piana Eligible Store exceeds the amount on the Loro Piana Gift Card, the remaining balance for such products can be paid via any other method of permissible payment available at the Loro Piana Eligible Store within the maximum amount provided by applicable laws. Please note that on the Loro Piana e-shop you cannot use more than one Loro Piana Gift Card to purchase a single item. Also note that at the Loro Piana Store you can use more than one Loro Piana Gift Card to purchase a single item, provided that use must be in compliance with all applicable laws (in particular but not limited to, anti-money laundering laws).
Save for the cases required by law, the Loro Piana Gift Cards cannot be redeemed for cash even in case of returned products, and they are not reloadable. This does not affect your statutory rights in relation to purchase of the Loro Piana Gift Card.
Nothing in these terms affects any statutory rights in respect of the purchase of the gifted item when using the Loro Piana Gift Card.
Loro Piana will redeem Loro Piana Gift Cards only if they are presented at the Loro Piana Eligible Store at the time of purchase of the requested items, except in the case of loss of the card.
When redeemed on the Loro Piana e-shop, the Loro Piana products purchased through Loro Piana Gift Cards redemption can be shipped only to addresses located within the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco (Principality of), Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.
DOES MY LORO PIANA GIFT CARD EXPIRE?
Loro Piana Gift Cards expire after 5 years from the date of activation. The date of activation can be checked at the Loro Piana Stores or on https://eur-giftcard.loropiana.com/ecard/balance/consult. After your Loro Piana Gift Card has expired you will no longer be able to redeem it.Loro Piana Gift Cards are generally non-refundable, unless a refund right is provided by the applicable law in the country of purchase pursuant to statutory laws, which may include refund due to successful warranty claim, a refund for a purchase based on an error, or, in case of a purchase in the e-shop, a refund after exercising your withdrawal right. Nothing in this clause will grant a refund right unless it is provided by statutory law. Please note that in any case a refund can be made exclusively at the Purchaser's (not at User’s) request.
In case of online purchase of Loro Piana Gift Cards through the Loro Piana e-shop, you expressly acknowledge and accept that in case of usage of the Loro Piana Gift Card, you will lose the right of withdrawal.
HOW DO I KNOW THE BALANCE ON MY LORO PIANA GIFT CARD?
When you purchase a Loro Piana Gift Card, the initial value of your card is printed on the sales receipt you receive when you purchase it. You can check the initial value and the balance of your Loro Piana Gift Card at a Loro Piana Store or on https://eur-giftcard.loropiana.com/ecard/balance/consult.Where Loro Piana believes that an administrative, billing or accounting error has occurred, Loro Piana reserves the right to correct the Loro Piana Gift Card balance. If you have any questions regarding transaction history or any corrections, or if you wish to contest a transaction or correction made on your Loro Piana Gift Card, or for any other complaint, please contact a Loro Piana Store or customerservice.eu@loropiana.com or +39 02 7780 2800 (calls are subject to ordinary charges for a call to an Italian landline number) . Loro Piana will verify, inform you on the results and correct any errors where occurred.
WHAT SHALL I DO IF THE LORO PIANA GIFT CARD IS LOST?
In case of loss or theft of your Loro Piana Gift Card, you must immediately contact a Loro Piana Store or customerservice.eu@loropiana.com or +39 02 7780 2800 (calls are subject to ordinary charges for a call to an Italian landline number) and follow the instructions of Loro Piana personnel to block the Loro Piana Gift Card and obtain a replacement, if it is the case. You will be asked to provide the serial number and Code of the relevant Loro Piana Gift Card. The serial number and Code are provided at the time of the purchase and are also printed on the back of the physical Loro Piana Gift Card or respectively are displayed in the virtual Loro Piana Gift Card. We recommend that you keep and store a copy of the Loro Piana Gift Card serial number and Code in a safe place. Please note that Loro Piana will issue a replacement exclusively upon the written request of the Purchaser (not of the User); in this regard, please note the Purchaser is recommended to provide his/her personal data at the Loro Piana Store at the time of purchase of a Loro Piana Gift Card for identification purposes, otherwise the Purchaser will not be in the position to request the replacement of the lost/stolen Loro Piana Gift Card since Loro Piana will not be able to identify the Purchaser.These terms do not limit your statutory rights in any way and Loro Piana does not exclude any duties or responsibilities that it is required to accept by law. Within these limits, Loro Piana is not responsible to you in the event of loss, theft, damage, alteration or unauthorised use by third parties of a Loro Piana Gift Card, except in the case of gross negligence or wilful misconduct by Loro Piana. Nothing shall exclude or limit Loro Piana’s liability for death or personal injury resulting from our negligence or that of our agents or employees, or Loro Piana’s liability arising from wilful misconduct or gross negligence of Loro Piana or our agents or employees.
HOW YOUR PERSONAL DATA ARE PROCESSED?
Loro Piana (as identified above) is the data controller with respect to the collection, use and processing of personal data provided by the Purchaser in order to buy and/or the User in order to redeem the Loro Piana Gift Card. In particular, Loro Piana will process the Purchaser’s and/or User’s personal data in order to issue and ensure the use of the Loro Piana Gift Card in compliance with the applicable privacy legislation and, in any case, pursuant to its privacy information notice, available together with these Terms. For further information on the processing of your personal data, you may contact us sending an email at the following address: privacy@loropiana.com.Should Loro Piana collect your phone number, you are hereby informed that you have the right to register on the relevant national phone solicitation opt-out list, where applicable pursuant to your local laws.
GOVERNING LAW AND JURISDICTION
These Terms shall be governed by Italian law, save for the applicability of local laws, and all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the purchase or use of the Loro Piana Gift Cards shall be resolved in the competent courts of the place of domicile or residence of the consumer. The choice of law does not affect the assertion of tort claims or the possible applicability of mandatory consumer protection provisions under the law of the country in which you have your habitual residence.In particular, for consumers based in Spain, nothing in these terms and conditions shall prevent the application of articles 82 to 91 and 114 to 126 of the Spanish Act for the Defence of Consumers and Users (Spanish: Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias). Those articles shall remain applicable in all cases.
Alternatively, the customer who is domiciled or resident in one of the member states of the European Union, Iceland, Norway, Liechtenstein, may opt for one of the out-of-court dispute settlement procedures provided for under the applicable laws currently into force, such as the platform provided by the European Commission, available on the website http://ec.europa.eu/odr.
LIST OF THE LORO PIANA STORES WHERE YOU CAN PURCHASE LORO PIANA GIFT CARDS (UPDATED SEPTEMBER 2021)
| LORO PIANA STORE | ADDRESS | TELEPHONE | |
|---|---|---|---|
| Italy | |||
| Capri | Via Camerelle, 51A, 53, 55, Capri | +39 0818 37 76 40 | capri@loropiana.com |
| Firenze | Via Tornabuoni 34/36 R, Firenze | +39 0552 39 86 88 | firenze@loropiana.com |
| Forte dei Marmi | Via G. Carducci, 17, Forte dei Marmi | +39 0584 78 40 77 | forte.marmi@loropiana.com |
| Milano Montenapoleone | Via Montenapoleone, 27, Milano | +39 02 77 72 901 | lpmilano@loropiana.com |
| Porto Cervo | Via la Passeggiata 7, Porto Cervo | +39 0789 90 71 00 | portocervo@loropiana.com |
| Portofino | Piazza Martiri dell'Olivetta 9/10, Portofino | +39 0185 26 70 55 | portofino@loropiana.com |
| Roma | Via Borgognona 31, Roma | +39 0669 92 49 06 | roma@loropiana.com |
| Venezia | San Marco Ascensione 1301, Venezia | +39 041 27 70 695 | venezia@loropiana.com |
| AUSTRIA | |||
| Wien | Kohlmarkt 16, Wien | +43 1 53 39 182 | wien@loropiana.com |
| FRANCE | |||
| Cannes | 38, Boulevard de La Croisette, Cannes | +33 4 93 38 06 44 | cannes@loropiana.com |
| Paris Montaigne | 38, Avenue Montaigne Paris | +33 156 64 06 00 | montaigne@loropiana.com |
| Paris Faubourg | 12, Rue du Faubourg St. Honoré, Paris | +33 155 35 39 35 | paris@loropiana.com |
| Saint Tropez | 7, Rue Laugier, St. Tropez | +33 4 94 17 07 05 | saint.tropez@loropiana.com |
| GERMANY | |||
| Duesseldorf | K - Center, Koenigsallee 28/30, Dusseldorf | +49 211 86 32 510 | duesseldorf@loropiana.com |
| Frankfurt | Goethestrasse, 11 Frankfurt | +49 6921 99 82 50 | frankfurt@loropiana.com |
| Hamburg | Neuer Wall, 46 Hamburg | +49 40 32 08 66 50 | hamburg@loropiana.com |
| München | Maximilianstrasse 21, Munchen | +49 89 24 22 460 | muenchen@loropiana.com |
| SPAIN | |||
| Barcelona | Paseo de Gracia 89, Barcelona | +34 934 67 06 68 | barcelona@loropiana.com |
| Madrid | Calle Ortega y Gasset 16, Madrid | +34 91 78 19 393 | madrid@loropiana.com |
| Puerto Banus | Calle Ribera 10, Puerto Banus | +34 952 90 81 50 | puerto.banus@loropiana.com |
For updated information on the Loro Piana Stores, please contact one of the Loro Piana Stores or check on https://it.loropiana.com/en/gift-card-stores-eur.
LORO PIANA
CONDICIONES GENERALES DE USO DE TARJETAS REGALO BASADAS EN EL VALOR
Estimado Comprador, Estimado Usuario:
Los siguientes términos y condiciones (en adelante, las «Condiciones generales de uso») regulan la compra y el uso de la tarjeta regalo basada en el valor de Loro Piana comprada en la tienda electrónica oficial de Loro Piana www.loropiana.com (en adelante, la «Tienda Electrónica de Loro Piana») o en la(s) tienda(s) de Loro Piana radicada(s) en Italia, Austria, Francia, Alemania y España –quedando expresamente excluidos los puntos de venta que se encuentran en zonas libres de impuestos– cuya lista se facilita en las presentes Condiciones generales de uso (en adelante, la «Tarjeta Regalo de Loro Piana», designándose la(s) tienda(s) como la(s)Tienda(s) de Loro Piana»), y son de aplicación al comprador y a cualquier usuario de la Tarjeta Regalo de Loro Piana (respectivamente, el «Comprador» y el «Usuario» o, colectivamente, «usted»).
El emisor de su Tarjeta Regalo de Loro Piana es:
- Loro Piana S.p.A., con domicilio social en C.so Rolandi 10, 13017 Quarona (VC), Italia, n.º de IVA IT 01611400027, número de teléfono +39 02 7780 2800 (las llamadas están sujetas a cargos ordinarios por una llamada a un número de teléfono fijo italiano), dirección de correo electrónico customerservice.eu@loropiana.com, en relación con las Tarjetas Regalo de Loro Piana compradas en la tienda electrónica de Loro Piana o en las Tiendas de Loro Piana radicadas en Italia; o
- Loro Piana GesmbH, con domicilio social en Kohlmarkt 16, 1014 Wien, Austria, n.º de IVA ATU 52740805, número de teléfono +39 02 7780 2800 (las llamadas están sujetas a cargos ordinarios por una llamada a un número de teléfono fijo italiano), dirección de correo electrónico customerservice.eu@loropiana.com, en relación con las Tarjetas Regalo de Loro Piana compradas en las Tiendas de Loro Piana radicadas en Austria; o
- Loro Piana France S.A.S., con domicilio social en 12 Rue du Faubourg St. Honoré, 75008 París, Francia, número de IVA FR 03439907122, número de teléfono +39 02 7780 2800 (las llamadas están sujetas a cargos ordinarios por una llamada a un número de teléfono fijo italiano), dirección de correo electrónico customerservice.eu@loropiana.com, en relación con las Tarjetas Regalo de Loro Piana compradas en las Tiendas de Loro Piana radicadas en Francia; o
- Loro Piana GmbH, con domicilio social en Maximilianstrae 21, 80539 München, Alemania, n.º de IVA DE 813218704, número de teléfono +39 02 7780 2800 (las llamadas están sujetas a cargos ordinarios por una llamada a un número de teléfono fijo italiano), dirección de correo electrónico customerservice.eu@loropiana.com, en relación con las Tarjetas Regalo de Loro Piana compradas en las Tiendas de Loro Piana radicadas en Alemania; o
- Loro Piana España, S.L.U., con domicilio social en la Calle José Ortega y Gasset 16, 28006 Madrid, España, con CIF ESB84982909, número de teléfono +39 02 7780 2800 (las llamadas están sujetas a cargos ordinarios para una llamada a un número de teléfono fijo italiano), dirección de correo electrónico customerservice.eu@loropiana.com, en relación con las Tarjetas Regalo de Loro Piana compradas en las Tiendas de Loro Piana radicadas en España,
¿DÓNDE PUEDO COMPRAR UNA TARJETA REGALO DE LORO PIANA?
Las Tarjetas Regalo de Loro Piana están disponibles para su compra exclusivamente en la tienda electrónica oficial de Loro Piana y en las Tiendas de Loro Piana.A septiembre de 2021, las Tiendas de Loro Piana en las que puede usted comprar Tarjetas Regalo de Loro de Piana son las tiendas que figuran en el Anexo A de estas Condiciones generales de uso.
Para obtener información actualizada sobre las Tiendas de Loro Piana, póngase en contacto con una de ellas o consulte en https://it.loropiana.com/en/gift-card-stores-eur.
Cuando se compre en una Tienda de Loro Piana, la Tarjeta Regalo de Loro Piana se activará inmediatamente (es decir, se podrá utilizar) en la Tienda de Loro Piana donde se compre la Tarjeta Regalo de Loro Piana, previo pago del valor correspondiente y no se cobrarán cargos por servicio en el momento de la compra.
Cuando se compre en la tienda electrónica de Loro Piana:
- Si el Comprador opta por una Tarjeta Regalo de Loro Piana virtual, dicha Tarjeta se activará inmediatamente;
- Si el Comprador opta por una Tarjeta Regalo de Loro Piana física, la activación tarda un promedio de 3 días a partir de la confirmación de la compra. Se hace constar expresamente asimismo que la Tarjeta Regalo de Loro Piana física comprada en la tienda electrónica de Loro Piana solo puede enviarse a direcciones en los siguientes países: Alemania, Austria, Bélgica, Bulgaria, Croacia, Chipre, Dinamarca, Eslovaquia, Eslovenia, España, Estonia, Finlandia, Francia, Grecia, Hungría, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Malta, Mónaco (Principado de), Países Bajos, Polonia, Portugal, Rumanía, Suecia y Ucrania.
El Comprador puede elegir el valor de la Tarjeta Regalo de Loro Piana entre los valores que ofrezca Loro Piana en cualquier momento y hasta el importe máximo establecido por las leyes y las políticas de Loro Piana que se le comuniquen en el momento de la compra.
Si compra una Tarjeta Regalo de Loro Piana física en la tienda electrónica de Loro Piana, todos los gastos de envío se le comunicarán antes de realizar una compra. Como alternativa, puede usted comprar una Tarjeta Regalo de Loro Piana virtual en la tienda electrónica de Loro Piana y no se aplicarán cargos por entrega.
Es necesario conservar una copia del número de serie (serial number) y el Código (Code) de la Tarjeta Regalo de Loro Piana que se le faciliten en el momento de la compra (y que también están impresos en el reverso de la Tarjeta Regalo de Loro Piana física o figuran en la Tarjeta Regalo de Loro Piana virtual), ya que es posible que se le solicite que los proporcione cuando canjee la Tarjeta Regalo de Loro Piana o en caso de pérdida, robo o daño de la Tarjeta Regalo de Loro Piana.
¿DÓNDE Y CÓMO PUEDO UTILIZAR UNA TARJETA REGALO DE LORO PIANA?
Las Tarjetas Regalo de Loro Piana se pueden utilizar para comprar productos Loro Piana únicamente en una Tienda de Loro Piana o en la tienda electrónica de Loro Piana (en adelante, dicha tienda Loro Piana se define como la «Tienda de Loro Piana Elegible»). Esto significa que no podrá utilizar la Tarjeta Regalo de Loro Piana en Grandes Almacenes, Tiendas de Descuento o en las tiendas de Loro Piana que no sean Tiendas de Loro Piana ni en ningún sitio de comercio electrónico de Loro Piana que no sea la tienda electrónica de Loro Piana. La Tarjeta Regalo de Loro Piana no puede canjearse en tiendas de Loro Piana administradas por terceros (por ejemplo, tiendas explotadas en el marco de una franquicia).Con sujeción a las restricciones mencionadas en estas Condiciones generales de uso, las Tarjetas Regalo de Loro Piana pueden canjearse por una compra, en la Tienda de Loro Piana Elegible, de productos ofrecidos por Loro Piana hasta el valor del importe cargado en la Tarjeta Regalo de Loro Piana según se indique en el recibo de venta correspondiente en el momento de su compra, siempre que se utilice de conformidad con estas Condiciones generales de uso y de conformidad con todas las leyes aplicables (en particular, pero sin ánimo limitativo, las leyes contra el blanqueo de capitales) y las políticas de Loro Piana relativas a la compra de productos que se le comuniquen en el momento del canje.
Las Tarjetas Regalo de Loro Piana pueden canjearse total o parcialmente y, en tal caso, el importe restante puede utilizarse para compras posteriores en la Tienda de Loro Piana Elegible. Los valores de compra se deducirán del saldo de la Tarjeta Regalo de Loro Piana hasta que el valor sea cero. Si el valor total de los productos comprados en la Tienda de Loro Piana Elegible supera el importe de la Tarjeta Regalo de Loro Piana, el saldo restante correspondiente a dichos productos podrá pagarse mediante cualquier otro método de pago permitido disponible en la Tienda de Loro Piana Elegible dentro del importe máximo establecido por las leyes aplicables. Tenga en cuenta que en la tienda electrónica de Loro Piana no puede utilizar más de una Tarjeta Regalo de Loro Piana para comprar un único artículo. Tenga en cuenta también que en la Tienda de Loro Piana puede utilizar más de una Tarjeta Regalo de Loro Piana para comprar un único artículo, siempre y cuando su uso cumpla con todas las leyes aplicables (en particular, pero sin limitarse a ello, las leyes contra el blanqueo de capitales).
Salvo en los casos exigidos por la ley, las Tarjetas Regalo de Loro Piana no pueden canjearse por efectivo, ni siquiera en el caso de productos devueltos, y no son recargables. Esto no afecta a sus derechos legales en relación con la compra de la Tarjeta Regalo de Loro Piana.
Nada de lo dispuesto en estas condiciones afecta a ningún derecho legal con respecto a la compra del artículo regalado cuando se utilice la Tarjeta Regalo de Loro Piana.
Loro Piana canjeará las Tarjetas Regalo de Loro Piana únicamente si se presentan en la Tienda de Loro Piana Elegible en el momento de la compra de los artículos solicitados, excepto en caso de pérdida de la tarjeta.
Cuando se canjean en la tienda electrónica Loro Piana, los productos de Loro Piana comprados mediante el canje de Tarjetas Regalo de Loro Piana solo pueden enviarse a direcciones de los siguientes países: Alemania, Austria, Bélgica, Bulgaria, Croacia, Chipre, Dinamarca, Eslovaquia, Eslovenia, España, Estonia, Finlandia, Francia, Grecia, Hungría, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Malta, Mónaco (Principado de), Países Bajos, Polonia, Portugal, Rumanía, Suecia y Ucrania.
¿MI TARJETA REGALO DE LORO PIANA CADUCA?
Las Tarjetas Regalo de Loro Piana caducan transcurridos 5 años desde la fecha de activación. La fecha de activación puede comprobarse en las Tiendas de Loro Piana o en https://eur-giftcard.loropiana.com/ecard/balance/consult. Una vez que su Tarjeta Regalo de Loro Piana haya caducado, ya no podrá canjearla.Las Tarjetas Regalo de Loro Piana no son por lo general reembolsables, a menos que la ley aplicable del país de compra otorgue un derecho de reembolso de conformidad con las disposiciones legales, que pueden incluir un reembolso debido a una reclamación de garantía satisfactoria, un reembolso por una compra realizada sobre la base de un error o, en el caso de una compra en la tienda electrónica, un reembolso después de ejercer su derecho de desistimiento. Nada de lo dispuesto en esta cláusula otorgará un derecho de reembolso a menos que lo establezca la ley. Tenga en cuenta que, en cualquier caso, se podrá efectuar un reembolso exclusivamente a petición del Comprador (no del Usuario).
En caso de compra en línea de Tarjetas Regalo de Loro Piana a través de la tienda electrónica de Loro Piana, reconoce y acepta usted expresamente que si utiliza la Tarjeta Regalo de Loro Piana perderá el derecho de desistimiento.
¿CÓMO PUEDO COMPROBAR EL SALDO DE MI TARJETA REGALO DE LORO PIANA?
Cuando compra usted una Tarjeta Regalo de Loro Piana, el valor inicial de su tarjeta está impreso en el recibo de venta que recibe usted cuando la compra. Puede comprobar el valor inicial y el saldo de su Tarjeta Regalo de Loro Piana en una Tienda de Loro Piana o en https://eur-giftcard.loropiana.com/ecard/balance/consult.Cuando Loro Piana crea que se ha producido un error administrativo, de facturación o contable, Loro Piana se reserva el derecho a corregir el saldo de la Tarjeta Regalo de Loro Piana. Si tiene alguna pregunta sobre el historial de operaciones o cualquier corrección, o si desea impugnar una operación o corrección realizada en su Tarjeta Regalo de Loro Piana, o cualquier otra queja, póngase en contacto con una Tienda de Loro Piana o con customerservice.eu@loropiana.com o llamando al número +39 02 7780 2800 (las llamadas están sujetas a cargos ordinarios por una llamada a un número de teléfono fijo italiano). Loro Piana lo verificará, le informará de los resultados y corregirá los errores que se hayan producido.
¿QUÉ DEBO HACER SI PIERDO LA TARJETA REGALO DE LORO PIANA?
En caso de pérdida o robo de su Tarjeta Regalo de Loro Piana, debe ponerse en contacto inmediatamente con una Tienda de Loro Piana o con customerservice.eu@loropiana.com o con +39 02 7780 2800 (las llamadas están sujetas a cargos ordinarios para una llamada a un número de teléfono fijo italiano) y seguir las instrucciones del personal de Loro Piana para bloquear la Tarjeta Regalo de Loro Piana y obtener una sustitución, en su caso. Se le pedirá que facilite el número de serie (serial number) y el Código (Code) de la Tarjeta Regalo de Loro Piana correspondiente. El número de serie (serial number) y el código (Code) se facilitan en el momento de la compra y también están impresos en el reverso de la Tarjeta Regalo de Loro Piana física o figuran en la Tarjeta Regalo de Loro Piana virtual. Le recomendamos que conserve y guarde una copia del número de serie (serial number) y el código (Code) de la Tarjeta Regalo de Loro Piana en un lugar seguro. Tenga en cuenta que Loro Piana emitirá una tarjeta de sustitución exclusivamente previa solicitud por escrito del Comprador (no del Usuario); en este sentido, se recomienda al Comprador que facilite sus datos personales en la Tienda de Loro Piana en el momento de la compra de una Tarjeta Regalo de Loro Piana con fines de identificación; de lo contrario, el Comprador no estará en condiciones de solicitar la sustitución de la Tarjeta Regalo de Loro Piana extraviada/robada ya que Loro Piana no podrá identificar al Comprador.Estas condiciones no limitan en modo alguno sus derechos legales y Loro Piana no excluye ninguna obligación o responsabilidad a la que esté sujeta por ley. Dentro de estos límites, Loro Piana no es responsable ante usted en caso de pérdida, robo, daño, alteración o uso no autorizado por parte de terceros de una Tarjeta Regalo de Loro Piana, excepto en caso de negligencia grave o conducta dolosa por parte de Loro Piana. Nada excluirá o limitará la responsabilidad de Loro Piana por muerte o daños personales como consecuencia de nuestra negligencia o la de nuestros agentes o empleados, ni la responsabilidad de Loro Piana derivada de una conducta dolosa o negligencia grave de Loro Piana o nuestros agentes o empleados.
¿CÓMO SE TRATAN SUS DATOS PERSONALES?
Loro Piana (tal y como se ha identificado anteriormente) es el responsable del tratamiento en relación con la recogida, la utilización y el tratamiento de datos personales facilitados por el Comprador para comprar y/o el Usuario para canjear la Tarjeta Regalo de Loro Piana. En particular, Loro Piana tratará los datos personales del Comprador y/o del Usuario con el fin de emitir y garantizar el uso de la Tarjeta Regalo de Loro Piana de conformidad con la legislación en materia de privacidad aplicable y, en cualquier caso, de conformidad con su aviso de privacidad, disponible junto con estas Condiciones generales de uso. Para obtener más información sobre el tratamiento de sus datos personales, puede ponerse en contacto con nosotros enviando un correo electrónico a la siguiente dirección: privacy@loropiana.com.En caso de que Loro Piana recoja su número de teléfono, se le informa de que tiene derecho a registrarse en la lista nacional pertinente de exclusión voluntaria de ofertas telefónicas, cuando corresponda de conformidad con su legislación local.
LEGISLACIÓN APLICABLE Y JURISDICCIÓN
Estas Condiciones generales de uso se regirán por el derecho italiano, salvo por lo que respecta a la aplicabilidad de las leyes locales, y todas las disputas, reclamaciones y procedimientos legales que se deriven directa o indirectamente de o que guarden relación con la compra o el uso de las Tarjetas Regalo de Loro Piana se resolverán ante los órganos jurisdiccionales competentes del lugar de domicilio o residencia del consumidor. La elección de la ley no afecta a la interposición de demandas extracontractuales ni a la posible aplicabilidad de disposiciones de protección obligatoria de los consumidores en virtud de la ley del país en el que usted tiene su residencia habitual.En particular, en el caso de los consumidores residentes en España, nada de lo dispuesto en estas condiciones impedirá la aplicación de los artículos 82 a 91 y 114 a 126 del Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias. Estos artículos seguirán siendo aplicables en todo caso.
De manera alternativa, el cliente domiciliado o residente en uno de los Estados miembros de la Unión Europea, Islandia, Noruega y Liechtenstein, puede optar por uno de los procedimientos de solución extrajudicial de litigios previstos en las leyes aplicables actualmente vigentes, como la plataforma facilitada por la Comisión Europea, disponible en el sitio web http://ec.europa.eu/odr.
LISTA DE TIENDAS DE LORO PIANA DONDE SE PUEDEN COMPRAR TARJETAS REGALO DE LORO PIANA (ACTUALIZADA EN SEPTIEMBRE DE 2021)
| TIENDA LORO | DIRECCIÓN | TELÉFONO | CORREO ELECTRÓNICO |
|---|---|---|---|
| ITALIA | |||
| Capri | Via Camerelle, 51A, 53, 55, Capri | +39 0818 37 76 40 | capri@loropiana.com |
| Firenze | Via Tornabuoni 34/36 R, Firenze | +39 0552 39 86 88 | firenze@loropiana.com |
| Forte dei Marmi | Via G. Carducci, 17, Forte dei Marmi | +39 0584 78 40 77 | forte.marmi@loropiana.com |
| Milano Montenapoleone | Via Montenapoleone, 27, Milano | +39 02 77 72 901 | lpmilano@loropiana.com |
| Porto Cervo | Via la Passeggiata 7, Porto Cervo | +39 0789 90 71 00 | portocervo@loropiana.com |
| Portofino | Piazza Martiri dell'Olivetta 9/10, Portofino | +39 0185 26 70 55 | portofino@loropiana.com |
| Roma | Via Borgognona 31, Roma | +39 0669 92 49 06 | roma@loropiana.com |
| Venezia | San Marco Ascensione 1301, Venezia | +39 041 27 70 695 | venezia@loropiana.com |
| AUSTRIA | |||
| Wien | Kohlmarkt 16, Wien | +43 1 53 39 182 | wien@loropiana.com |
| FRANCIA | |||
| Cannes | 38, Boulevard de La Croisette, Cannes | +33 4 93 38 06 44 | cannes@loropiana.com |
| Paris Montaigne | 38, Avenue Montaigne Paris | +33 156 64 06 00 | montaigne@loropiana.com |
| Paris Faubourg | 12, Rue du Faubourg St. Honoré, Paris | +33 155 35 39 35 | paris@loropiana.com |
| Saint Tropez | 7, Rue Laugier, St. Tropez | +33 4 94 17 07 05 | saint.tropez@loropiana.com |
| ALEMANIA | |||
| Duesseldorf | K - Center, Koenigsallee 28/30, Dusseldorf | +49 211 86 32 510 | duesseldorf@loropiana.com |
| Frankfurt | Goethestrasse, 11 Frankfurt | +49 6921 99 82 50 | frankfurt@loropiana.com |
| Hamburg | Neuer Wall, 46 Hamburg | +49 40 32 08 66 50 | hamburg@loropiana.com |
| München | Maximilianstrasse 21, Munchen | +49 89 24 22 460 | muenchen@loropiana.com |
| ESPAÑA | |||
| Barcelona | Paseo de Gracia 89, Barcelona | +34 934 67 06 68 | barcelona@loropiana.com |
| Madrid | Calle Ortega y Gasset 16, Madrid | +34 91 78 19 393 | madrid@loropiana.com |
| Puerto Banus | Calle Ribera 10, Puerto Banus | +34 952 90 81 50 | puerto.banus@loropiana.com |
Para obtener información actualizada sobre las Tiendas de Loro Piana, póngase en contacto con una de ellas o consulte en https://it.loropiana.com/en/gift-card-stores-eur.